Shipping and Returns
Beeswax Australia

Domestic Shipping:

Beeswax Australia ships all domestic orders via Australia Post from Northern NSW.

Ensure your email address is correct, as you will receive email notifications about your parcels' journey to you.

Beeswax Australia is not responsible for the mishandling of orders by Australia Post, Should this occur we will attempt to remedy the situation with the best interests of all parties.

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Internation Shipping:

We have 3 options available for shipping internationally:

• Sea Mail – Average delivery time up to 12 weeks.

• Registered Post International – 6 – 7 days depending on country’s location and importation laws.

• Express Post International – 3 – 4 days depending on country’s location and importation laws.

Due to the ongoing threat to honeybee health, many countries have laws in place either restricting the importation of beeswax products or slowing up the importation process to ensure there is no potential threat to honeybee health.

Beeswax Australia has never had products rejected by any country's importation/inspection officers. 

Countries such as New Zealand take extensive measures to ensure all imported products are safe to allow into the country and as such may cause between 5-10 days delay in delivery time.

For further information, please look up your country’s laws and restrictions on importing honeybee products.

Please note: If your country does not allow the importation of beeswax or beeswax products and your order is rejected, Beeswax Australia can provide a partial refund once the goods are returned.

Please note parcels returned due to failed delivery, no collection or import restrictions are subject to freight charges if/when the parcel is dispatched again.

Freight-free shipping does not apply in the case of re-sent packages.

Beeswax Australia will always contact you before resending the parcel to ensure your address is correct, to enquire if the parcel can be left in a safe place or to advise you of the apparent import restrictions.

Refunds can be provided on returned parcels, yet are subject to a 10% restock fee.